Your privacy matters to us. This Privacy Policy sets out in clear, straightforward terms how db9999 collects, processes, stores, and protects the personal information you provide when using our platform. We are committed to keeping your data safe, secure, and under your control at all times.
These six cards highlight the core principles that guide our approach to data privacy. The full legal details are contained in the policy document below.
Every piece of information you transmit to or from db9999 is protected by industry-standard SSL/TLS encryption. Whether you are logging in, making a deposit, or updating your profile, your data travels over a fully encrypted connection.
db9999 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate the platform, process transactions, and improve your experience.
We collect only the personal information that is strictly necessary to provide our services. We do not collect data speculatively or build profiles beyond what is required for account management, verification, and regulatory compliance.
Registered players have the right to access, correct, and request deletion of their personal data at any time by contacting our support team. We process all such requests promptly and in accordance with this Privacy Policy.
Personal data collected by db9999 is stored on secured servers with restricted access. Only authorised personnel who require access to fulfil their job responsibilities are permitted to view or process your personal information.
db9999 uses cookies and similar technologies only for essential platform functionality, session management, and basic analytics. We do not deploy aggressive third-party tracking cookies without your knowledge. See Section 7 of this policy for full details.
db9999 is committed to protecting the privacy and personal data of every individual who uses our platform. We understand that the information you share with us is personal and sensitive, and we take our responsibility as a data controller with the utmost seriousness. This Privacy Policy has been prepared to give you a clear and comprehensive understanding of our data practices.
This policy applies to all users of the db9999 platform, including registered players, visitors who browse the site without registering, and individuals who contact our support team. It covers all personal information collected through the platform at db9999.win, through our customer support channels, and through any other interaction you have with us in connection with the db9999 service.
This Privacy Policy is to be read alongside our Terms & Conditions and our Responsible Gaming Policy. Together, these documents set out the full framework governing your use of the db9999 platform and our obligations to you.
db9999 collects personal information through several channels and for several distinct purposes. The categories of information we collect are described below.
When you register a player account, use our services, or contact our support team, you may provide us with the following categories of personal information:
When you access and use the db9999 platform, we automatically collect certain technical and behavioural data, including:
In limited circumstances, we may receive personal information about you from third-party sources, including:
Any information received from third parties is handled in accordance with this Privacy Policy and is used only for the specific purposes for which it was obtained.
db9999 uses the personal information we collect for the following purposes:
| Purpose | Types of Data Used |
|---|---|
| Creating and managing your player account | Identity, contact, credentials |
| Processing deposits, withdrawals, and transactions | Financial, identity, contact |
| Verifying your identity and age (KYC compliance) | Identity, verification documents |
| Providing customer support and responding to queries | Identity, contact, communications |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Identity, financial, device, usage |
| Enforcing our Terms & Conditions and Responsible Gaming obligations | Identity, usage, financial |
| Improving platform performance and user experience | Usage, device, cookie data |
| Sending service-related notifications (account alerts, transaction confirmations, security notices) | Identity, contact |
| Sending promotional communications where you have opted in | Identity, contact, usage |
| Complying with applicable legal and regulatory obligations | All applicable categories |
db9999 processes your personal information on the following legal bases:
db9999 does not sell, rent, or trade your personal information. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.
We share personal data with carefully selected third-party service providers who assist us in operating the db9999 platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network operators), identity verification providers, fraud detection services, cloud hosting and infrastructure providers, and customer support software providers. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
We may disclose your personal information to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of db9999, its players, or third parties. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.
In the event that db9999 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, player data may be transferred to the acquiring entity as part of that transaction. In any such case, we will take reasonable steps to ensure that the acquiring entity honours the privacy commitments made in this Privacy Policy.
db9999 does not share your personal information with third parties for their own marketing or advertising purposes under any circumstances. Your contact details are never sold or provided to advertisers, data brokers, or marketing agencies.
db9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised or aggregated data derived from personal information may be retained indefinitely for statistical and analytical purposes.
The db9999 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather basic analytical information about how players use the site.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your settings, and track certain interactions for operational and analytical purposes. Cookies do not contain executable code and cannot access other files on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functionality — session management, login state, security tokens. The platform cannot function without these cookies. | Session / up to 24 hours |
| Functional | Remember user preferences such as language settings, last-visited game category, and notification dismissal state. | Up to 30 days |
| Analytical | Collect anonymised data about which pages are visited, how long sessions last, and which game categories are most popular. Used to improve the platform. | Up to 12 months |
You may manage or disable cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the db9999 platform, as session management depends on these cookies functioning correctly. Disabling functional or analytical cookies will not affect your ability to place bets or make transactions.
As a user of the db9999 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days.
The db9999 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, use, or store personal information from individuals under the age of 18. Our registration process includes an explicit age declaration step, and we may request age-verification documentation at any time as part of our KYC procedures.
db9999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users in accordance with our breach notification obligations.
db9999 operates as an international online gaming platform and may process or store personal data on servers located outside of Bangladesh. Where personal data is transferred to countries that may not provide the same level of data protection as applicable law in Bangladesh, we take appropriate safeguards to ensure that your data is protected to a standard equivalent to that required under this Privacy Policy.
These safeguards may include contractual clauses that require the receiving entity to treat personal data with the same level of care and security as described in this policy, or other transfer mechanisms appropriate to the circumstances of the transfer.
The db9999 platform may contain links to third-party websites, such as game provider portals or payment processor information pages. This Privacy Policy applies only to the db9999 platform and does not extend to any third-party websites you may access via links on our platform. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information. db9999 is not responsible for the data practices of any third-party website.
db9999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Revised" date displayed at the top of this page and, where the changes are significant, we will notify registered players via the email address associated with their account or through an in-platform notification prior to the changes taking effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the db9999 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with any change, you must cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data, or your privacy rights, please contact the db9999 data protection team using the following details:
Please note that email addresses must be used as plain-text contact references only. All privacy-related requests must be submitted in writing via the email address above, and you may be asked to verify your identity before we fulfil any data access, correction, or deletion request.
Now that you are familiar with how db9999 protects your privacy, dive into our full range of games and betting markets. Cricket betting, live casino, slots, crash games, and more — all secured by SSL and backed by 24/7 support.