Responsible Gaming at db9999 — Play Safe, Stay Safe

Our Commitment

Gaming Should Be Fun, Not a Problem

At db9999, responsible gaming is not an afterthought — it is a core pillar of how we operate. We understand that while the vast majority of our players enjoy betting and casino games purely for entertainment, a small number of individuals may develop patterns of behaviour that cause them harm. Our responsibility is to provide the tools, resources, and support to help every player stay in control.

We are committed to maintaining a platform where gambling remains a leisure activity. We actively promote responsible gaming practices across all our game categories — from cricket betting and live casino to slots and crash games. We enforce strict age verification requirements, provide voluntary deposit and session limits, and maintain a self-exclusion programme for players who need a break or wish to close their accounts permanently.

Every player on db9999 is encouraged to set personal boundaries before they start playing. Whether that means setting a weekly deposit cap, enabling a time-out period, or simply being aware of how much time you spend on the platform, small proactive steps make a significant difference in maintaining a healthy relationship with gambling.

Important Notice — 18+ Only

The db9999 platform is strictly intended for adults aged 18 years and above. Gambling is not appropriate for minors, individuals with gambling-related problems, or anyone who cannot afford to lose the money they wager. If you are under 18, please do not attempt to register an account. If you are a parent or guardian, please use parental control software to restrict access to gambling websites.

Gambling Is Entertainment

Always treat gambling as a form of paid entertainment, not as a way to earn money, recover losses, or solve financial problems. Set a budget before you play and stick to it regardless of whether you are winning or losing.

Need Help Right Now?

If you feel that gambling is negatively impacting your life, contact our support team immediately at [email protected]. We are available 24 hours a day, 7 days a week to assist you with setting limits, activating a time-out, or initiating self-exclusion.

Player Protection Tools

Tools We Provide to Keep You in Control

db9999 offers a comprehensive suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team.

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Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased, ensuring you cannot impulsively override a restriction you have set for your own protection.

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Session Time Limits

Define how long each individual gaming session lasts. When your session limit is reached, you will be automatically logged out of the platform. This tool is particularly useful for players who find it easy to lose track of time while gaming. We also display session duration counters within the gaming interface so you always know how long you have been playing.

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Time-Out / Cooling-Off Period

If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account will be temporarily suspended and you will not be able to log in or place any bets. Time-out periods cannot be cancelled once activated, giving you a firm and reliable break from the platform.

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Self-Exclusion Programme

For players who feel they need a longer or permanent break, db9999 offers a self-exclusion programme. You may request self-exclusion for a minimum period of 6 months or on a permanent basis. During self-exclusion, your account is fully locked, all promotional communications are stopped, and any pending withdrawal of available balance is processed. Self-exclusion cannot be reversed during the chosen period.

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Wagering and Loss Limits

In addition to deposit limits, you can set maximum wagering amount limits or maximum loss limits over daily, weekly, or monthly periods. This gives you finer control over your spending than deposit limits alone. If at any point your cumulative wager or loss within the period hits your set threshold, betting activity is paused until the period resets.

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Reality Checks

Enable periodic reality check notifications that appear on screen at intervals you define — every 30 minutes, 60 minutes, or 90 minutes. Each notification shows your current session duration and net gaming balance for that session, giving you a factual snapshot of your activity so you can decide whether to continue or take a break. Reality checks are a simple but powerful tool for maintaining awareness.

How to Activate Limits

Setting Up Your Protection Tools

All responsible gaming tools at db9999 are available directly through your player account dashboard under the "Responsible Gaming" section. The process is straightforward and takes less than two minutes to complete.

Via Your Account Dashboard

Log in to your db9999 account
Navigate to Account Settings > Responsible Gaming
Select the tool you wish to activate (deposit limit, session limit, time-out, etc.)
Enter your chosen values and confirm
The setting takes effect immediately (for restrictive changes) or after 24 hours (for increases)

Via Our Support Team

If you prefer to speak with a member of our team or if you are having difficulty accessing your account settings, you can contact our 24/7 support team at [email protected]. Our support agents are trained in responsible gaming and will assist you promptly and without judgement.

Self-Exclusion Requests

Self-exclusion requests must be submitted in writing to [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your chosen exclusion period (minimum 6 months or permanent). Your account will be locked within one business day of your confirmed request.

Recognising a Problem

Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem rather than a leisure activity.

Spending more than you can afford Wagering money that is set aside for rent, bills, food, or other essential expenses.
Chasing losses Continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
Borrowing money to gamble Taking loans, using credit, or asking friends and family for money specifically to fund gambling activity.
Neglecting responsibilities Missing work, neglecting family duties, or withdrawing from social activities because of time or money spent gambling.
Gambling to cope with stress Using gambling as a way to escape from anxiety, depression, boredom, or personal problems.
Feeling irritable when not gambling Experiencing restlessness, agitation, or strong urges to gamble when you are not actively doing so.
Hiding gambling from others Concealing the extent of your gambling activity from family members, friends, or colleagues.

If Any of These Apply to You

Recognising a problem is the first step to addressing it. Please do not hesitate to reach out — contact db9999 support at [email protected] to activate protective tools, or consider reaching out to a professional gambling counselling service.

Self-Assessment

Ask Yourself These Questions

The following questions are designed to help you reflect honestly on your relationship with gambling. If you answer "Yes" to three or more of these questions, we strongly encourage you to reach out to our support team or a professional counselling service.

This self-assessment is not a clinical diagnostic tool, but it is a useful first step in understanding whether your gambling habits may need attention. Answer honestly — these questions are for your benefit alone.

Honest Reflection

There are no right or wrong answers. The purpose of this checklist is to help you gain personal insight. If your answers concern you, please act on that concern by using our protective tools or seeking professional help.

Q1 Have you ever gambled with money that was intended for essential expenses such as rent, food, or utility bills?

Q2 Have you ever spent more time or money gambling than you originally planned?

Q3 Have you ever felt the need to increase the size of your bets to get the same level of excitement or satisfaction?

Q4 Have you ever tried to cut back on your gambling but found it difficult or impossible to do so?

Q5 Have you gambled to try to recover money that you had already lost in a previous session?

Q6 Have you ever borrowed money, sold possessions, or used credit specifically to fund gambling?

Q7 Have you ever lied to family members, friends, or colleagues about the amount of time or money you spend gambling?

Q8 Has gambling ever caused significant stress, conflict, or financial difficulty in your personal or professional life?

Q9 Do you find yourself thinking about gambling frequently when you are not actively playing?

Q10 Have you ever used gambling as a way to escape from personal problems, negative emotions, or stressful situations?

Age Verification

Strict 18+ Policy at db9999

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Identity Verification

All players must submit a valid government-issued ID — such as a National ID card, passport, or driving licence — as part of the KYC (Know Your Customer) verification process before withdrawals are processed or high-volume betting is permitted.

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Under-18 Account Closure

Any account found to belong to an individual under the age of 18 will be immediately suspended and permanently closed. Any balance in the account will be reviewed and handled in accordance with our Terms & Conditions and applicable regulations.

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Parental Controls

If you share a device with minors, we strongly recommend installing parental control software such as Net Nanny, Bark, or similar tools to prevent children from accessing gambling websites. Keep your db9999 login credentials private and do not store them on shared devices.

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Age Declaration

During registration, every player must explicitly confirm that they are 18 years of age or older and that gambling is legal in their jurisdiction. Providing false information during registration is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of winnings.

Safer Gambling Tips

Practical Tips for Staying in Control

These straightforward guidelines can help you maintain a healthy and enjoyable relationship with gambling on db9999.

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Set a Budget Before You Play

Decide the maximum amount you are willing to spend before you open any game. Treat this budget as the cost of entertainment — not as an investment you expect to recover. Use db9999's deposit limit tool to enforce this budget automatically so you are never tempted to exceed it in the heat of the moment.

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Take Regular Breaks

It is easy to lose track of time when gaming. Set a timer on your phone or use db9999's built-in session limit tool to ensure you take a break every hour. Step away from the screen, get some fresh air, and return only if you still feel comfortable doing so within your pre-set budget and time limits.

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Never Chase Losses

Chasing losses is one of the most common and most damaging gambling behaviours. If you reach your loss limit for the session, stop playing. The odds of reversing a losing streak by continuing to bet are no greater than on any other spin or wager — probability does not change based on what happened before.

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Only Play When Calm

Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol. Emotional states impair decision-making and can lead to impulsive bets that exceed your intended budget. Gambling should be a relaxed, enjoyable activity — if it is not feeling that way, take a break.

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Keep Gambling Separate

Treat your gambling budget as completely separate from your household finances. Use a dedicated payment method (such as a separate bKash wallet) for your db9999 deposits so that you can easily track your gambling expenditure and ensure it never bleeds into money earmarked for essential expenses.

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Talk About It

If you are concerned about your gambling habits, talk to someone you trust. Whether that is a family member, a close friend, or a professional counsellor, speaking openly about gambling concerns is often the most important and most effective first step toward addressing them before they escalate further.

Help & Support Resources

Where to Get Help

If you or someone you know is struggling with gambling-related issues, the following resources provide confidential, professional support.

db9999 Support Team

Our trained support team is available 24 hours a day, 7 days a week. Contact us at [email protected] to request deposit limits, time-out periods, self-exclusion, or simply to talk through any concerns you have about your gambling activity. All requests are handled confidentially and without judgement.

National Mental Health Helpline

Bangladesh has a national mental health helpline operated by the National Institute of Mental Health (NIMH). If gambling-related stress is affecting your mental wellbeing, trained counsellors can provide guidance and refer you to appropriate professional services. Seeking help early makes a significant difference in outcomes.

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with each other so that they may solve their common problem and help others recover from a gambling disorder. Meetings and support resources are available internationally and can be accessed confidentially.

Family and Social Services

If a family member's gambling is affecting your household, local social services and community counselling centres in cities like Dhaka, Chittagong, Sylhet, and Khulna can provide guidance and support for affected families. Problem gambling impacts not just the individual but those around them.

Professional Counselling

Licensed psychologists and counsellors in Bangladesh can provide one-on-one therapy for gambling-related behavioural issues. Cognitive behavioural therapy (CBT) has been shown to be particularly effective in addressing problem gambling. If you believe professional counselling would benefit you, speak to your local healthcare provider for a referral.

Online Support Communities

A number of reputable online communities and forums provide peer support for individuals dealing with problem gambling. Connecting with others who have faced similar challenges can be a valuable complement to professional counselling. Always ensure any community you engage with is moderated and focused on recovery and wellbeing.

Responsible Gamingat db9999